Get help with your email

Frequently asked questions at mail.world

Settings
Change theme/appearance of your mail account

You can switch between the following themes:

  • Mail.World (Standard, International)
  • LookOut (Alternatively design, International
  • Pro (default setting when you log in from your mobile)

To change the theme (you must be logged in to your webmail):

  • Log in to your account at mail.mail.world
  • Click on settings (gear at the top right of the screen)
  • Select Personalize from the drop-down menu
  • Find the Language item and change the language in the drop-down menu if you wish
  • Find the Theme item and select your desired design from the drop-down menu
  • Press Save when you have made your settings

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Settings
Set up your mail account for mobile, Outlook, and much more (IMAP)

You can log in to your mail account at any time via any browser. Write mail.mail.world either on your computer or your mobile phone, and you are ready to log in to your mailaccount.

But you can also send and receive your emails via IMAP, both on your computer and on your mobile devices. The setup is different depending on the device and mail application, but the IMAP information you need is the same.

We have made a small video that shows how to set up IMAP for your mail account on Microsoft Outlook for PC.

If you have previously set up your IMAP account and experiencing irregularities:

Either correct the port information below or delete your current IMAP setup and create a new one. If you do not specify ports in the server information, the default ports are used automatically.

Your IMAP information is:

  • Username/email address: Your mail.world email address
  • Password: Your mail.world password
  • Incoming mail server: mail.mail.world
  • Outgoing mail server: mail.mail.world
  • If you want to use secure connection (SSL), use the following:
  • Incoming mail server: mail.mail.world (Port 993)
  • Outgoing mail server: mail.mail.world (Port 465)

You must specify the server connections, as shown above otherwise you can not send and retrieve mail via IMAP.

If necessary, seek help at e.g. Google. "IMAP setup iphone, IMAP setup android, IMAP setup Outlook etc.

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Settings
Change lanquage in your webmail

To change your lanquage (you must be logged in to your webmail):

  • Log in to your account at mail.mail.world
  • Click on settings (gear at the top right of the screen)
  • Select Personalize from the drop-down menu
  • Find the Language item and change the language in the drop-down menu if you wish
  • Press Save when you have made your settings

Watch video
Settings
Too little space

Make sure you delete old and outdated mail when you are close to your limit. Also, remember to clean up the "Sent Mail" folder and empty your trash after deleting messages. When your quota is close to the limit, you will not be able to receive mail if this results in your total quota being exceeded. You also will not be able to send mail.

If you do not want to delete old messages, the solution may be to upgrade your account to get more space.

Buy more space
Terms of use
How much does it cost to upgrade an account?

See more about prices and conditions for upgrades in our terms of use, or more specifically on the page itself, where the upgrade takes place.

Terms of Use
Terms of use
Subscription termination

When you upgrade your account, you'll sign a subscription that will automatically renew on expiration. This can be terminated at any time with effect from the end of the current subscription period.

A subscription can not be terminated retroactively, but the purchased upgrade will be available until the payment period expires. When a subscription is terminated, no additional charges will be made.

When you cancel your subscription, your mail account will be automatically deleted when the current payment period expires.

If you wish to cancel your subscription or delete your email account, you can send an email to support@mail.world.

Terms of Use
Settings
How to change your password

Once logged in to your www.mail.world, you can correct your password under Password + Change password.

Note that the password is not changed in your webmail (mail.mail.world), but at www.mail.world. The login information is the same on the two pages.

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Settings
How to change your name

Once logged in to your www.mail.world, you can correct your name under Account Details + Edit Information .

Note that your name is not changed in your webmail (mail.mail.world), but at www.mail.world. The login information is the same on the two pages.

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Settings
Why has my email account been disabled?

There may be several reasons why an email account has been disabled. Once an email account is disabled, it is not accessible and no mail can be sent or received in the account.

Possible reasons:

  • Lack of account activation
  • Failure to upgrade after end of trial
  • An expired subscription to an upgraded account could not be renewed.
  • The account has been used to send spam
  • The account has been attempted by others to send spam. You have to change your password
  • An incorrect password has been entered multiple times than allowed

Log in to your www.mail.world to see if you can reactivate your disabled account under May Account + Account Activation or Upgrade. This does not apply if the user has deleted his/her account or if the account has been deleted after completion of the trial.

Note that reactivation and upgrading is not done in your webmail (mail.mail.world), but at www.mail.world. The login information is the same on the two pages.

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